Frequently Asked Questions
🚚 Shipping & Delivery
Where do you ship to?
We ship to the United States, United Kingdom, Germany, Canada, and Australia with free worldwide shipping on every order.
How long does shipping take?
Most orders are delivered within 10-15 business days depending on your location.
How do I track my order?
Once your order ships you'll receive a tracking number by email. You can also track your order anytime at primepetmarket.com/pages/order-tracking.
💳 Orders & Payments
Is my payment secure?
Yes — all payments are processed securely through Shopify Payments which is PCI compliant and fully encrypted.
Can I cancel or change my order?
Orders can be cancelled or modified within 12 hours of placing them. Contact us immediately at support@primepetmarket.com and we'll do our best to help.
📦 Returns & Refunds
What is your return policy?
We offer a 30-day return policy. If you're not satisfied with your purchase contact us at support@primepetmarket.com and we'll make it right.
What if my item arrives damaged?
If your item arrives damaged or defective please email us at support@primepetmarket.com with a photo and we'll send a replacement immediately at no extra cost.
🐾 General
Are your products safe for pets?
Yes — all products sold at Prime Pet Market are selected with pet safety as the top priority.
How do I contact you?
Email us at support@primepetmarket.com and we'll get back to you within 24 hours.