Versand
Last Updated: May 2025
Free Shipping At Prime Pet Market, we are committed to getting your order to you as quickly as possible. We offer free shipping on all orders worldwide with no minimum purchase required and no hidden fees at checkout. The price you see is the price you pay.
Order Processing Time All orders are processed within 1-2 business days of being placed. Orders placed on weekends or public holidays will begin processing on the next business day. Once your order has been processed and shipped you will receive a confirmation email containing your tracking number so you can follow your order every step of the way.
Estimated Delivery Times United States 8-12 business days, Australia 10-14 business days, Germany 9-13 business days, United Kingdom 9-13 business days, Canada 9-13 business days, Rest of Europe 10-14 business days, and Rest of World 12-16 business days. Business days are Monday through Friday excluding public holidays.
Order Tracking Every order placed at Prime Pet Market comes with full tracking. Once your order ships you will receive an email with your unique tracking number and a link to track your package in real time. If you have not received your tracking information within 3 business days of placing your order please contact us at support@primepetmarket.com and we will look into it right away.
Important Notes Delivery times are estimates and may vary slightly depending on your exact location, customs processing, and carrier volume during peak periods. Occasional delays beyond our estimated timeframes can occur due to customs clearance or high demand seasons such as holidays and we appreciate your patience in these situations. Prime Pet Market is not responsible for delays caused by customs authorities or circumstances outside our control however we will always do our best to help resolve any issues.
Customs and Import Duties For international orders outside the United States your order may be subject to customs fees or import duties imposed by your country. These charges are the responsibility of the customer and are not included in our product prices or shipping. We recommend checking your local customs regulations before placing an order.
Wrong Address Please double check your shipping address before completing your order as Prime Pet Market is not responsible for orders delivered to an incorrectly entered address. If you notice an error in your shipping address please contact us immediately at support@primepetmarket.com and we will do our best to correct it before your order ships.
Lost or Delayed Orders If your order has not arrived within the estimated delivery timeframe please contact us at support@primepetmarket.com with your order number and we will investigate immediately. We will work with our shipping partners to locate your package and keep you updated throughout the process. If your order is confirmed lost we will either send a replacement or issue a full refund whichever you prefer.
Contact Us For any shipping related questions please reach out to our support team at support@primepetmarket.com and we typically respond within 24 hours Monday through Friday.